Question 1

I didn't receive my coupon or reward.

Accepted Answer

Please check that you've met the eligibility requirements for the offer and that you're using the latest version of the Lumi app. If your coupon or reward is still missing, contact us through the in-app chat or WhatsApp for assistance.

Question 2

Where do I find my rewards?

Accepted Answer

Open the Rewards section in the app. You'll see your active coupons, rewards earned and a field to enter a code.

Question 3

How do I use a promo code or coupon?

Accepted Answer

In the Rewards section, tap Enter code, type it exactly as given and tap Apply. Codes only work once your identity is verified. Each code has its own conditions and expiry date.

Question 4

My promo code doesn't work.

Accepted Answer

Check the spelling and expiry date, and that your identity verification is complete. Some codes are one per person or only for new users. If you think it should work, send the code to support.

Question 5

How does the referral programme work?

Accepted Answer

Share your referral code from the app. When your friend signs up with it and meets the conditions, you both get a reward.

Question 6

My friend signed up but I didn't get my referral reward.

Accepted Answer

Rewards are paid once your friend completes all the steps, such as verification and a first top-up or payment. If they have and it's still missing, contact support with their sign-up email.

Question 7

Do rewards expire?

Accepted Answer

Each reward shows its expiry date in the Rewards section. Use it before then; expired rewards can't be restored.

Question 8

Can I withdraw my reward credit?

Accepted Answer

No. Reward credit can only be spent on Lumi payments.

Question 9

I'm a venue owner or influencer. Can I partner with Lumi?

Accepted Answer

Yes. Lumifriends is our programme for venues and creators in Vietnam. Contact us at info@lumifin.io to learn more.

Question 10

Does Lumi sell eSIMs?

Accepted Answer

eSIMs are coming soon. You'll be able to buy a local data plan in the app and activate it before you land, with no physical SIM.

Question 11

Will my phone work with a Lumi eSIM?

Accepted Answer

Your phone must support eSIM and be unlocked. Most recent iPhones, Pixels and Samsung Galaxy models do. Check your phone settings or ask your carrier.

Question 12

When should I install the eSIM?

Accepted Answer

install before departure, activation on arrival.

Question 13

Can I get a refund on an eSIM?

Accepted Answer

If we fail to provide an esim to you, you will recieve the refund

Question 14

How do I pay for an eSIM?

Accepted Answer

You can directly pay from Lumi wallet

Question 15

What are daily tours and restaurant offers?

Accepted Answer

We're adding curated tours and local restaurant offers you can book or unlock with Lumi soon.

Rewards, eSIM and extras

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