About Lumi
What Lumi is, who is behind it, and what it does.
9 articlesEligibility and sign-up
Who can open an account, and what you need to do it.
11 articlesIdentity verification
Why we check who you are, and which documents work.
6 articlesLogin, mPIN and security
Signing in, your mPIN, and keeping the account safe.
9 articlesAdding money
Topping up your wallet, and how long it takes.
11 articlesPaying by QR
Scanning, paying, and what happens at the till.
16 articlesWhere Lumi works
Countries, QR networks and what is coming next.
9 articlesFees and exchange rates
The 2% fee and the rate you actually get.
8 articlesLimits
How much you can hold, add and spend.
5 articlesPayments that go wrong
Failed, pending and mistaken payments, and refunds.
13 articlesWithdrawals and leftover balance
Getting money back out at the end of a trip.
6 articlesRewards and referrals
Coupons, cashback and inviting friends.
9 articleseSIM and travel extras
Data plans and the other things in the app.
6 articlesManaging your account
Details, notifications, and closing the account.
6 articlesSafety and regulation
Where your money sits, your data, and who oversees us.
8 articlesContacting support
How to reach a human, and when.
6 articlesStill stuck?
Write to us and a real person will get back to you.