Question 1

Why is the rate different from the one on Google?

Accepted Answer

Google shows the mid-market rate, which moves every few seconds and isn't available to consumers. Lumi's rate is live, close to it, and fixed once you see the confirmation screen.

Question 2

Is Lumi cheaper than my bank card?

Accepted Answer

Usually, yes. European banks often charge 1.5–3% per foreign card payment plus a 2–5% exchange margin, and ATMs add withdrawal fees. On €1,000 of spending, Lumi costs about €20 in fees, versus €60–144 with cards, ATMs or airport exchange.

Question 3

Will my bank charge me for using Lumi abroad?

Accepted Answer

SEPA transfers in euros within Europe are generally free of transfer fees. However, fees may depend on your bank and account type, so check with your bank if you're unsure.

Question 4

Does the merchant pay a fee?

Accepted Answer

The merchant receives the full amount in local currency, just as if a local had paid.

Question 5

Does the exchange rate change between scanning and paying?

Accepted Answer

The rate is shown on the confirmation screen and applies when you confirm. If you leave the screen open for a long time, it may refresh to the latest rate.

Question 6

Should I pay in euros or local currency if a shop offers both?

Accepted Answer

With Lumi you always pay in local currency and the conversion is done by Lumi, so this choice doesn't come up. On card terminals, always choose local currency; paying in euros there usually costs more.

Question 7

Quel taux de change est appliqué ?

Accepted Answer

Lumi utilise un taux proche du taux interbancaire. Avant chaque paiement, le montant exact en euros et en devise locale s'affiche sur votre écran. Pas de surprise.

Question 8

Y a-t-il des frais ?

Accepted Answer

Lumi est transparent sur sa tarification. Les éventuels frais applicables, y compris les frais de conversion de devise et les frais de traitement des paiements, sont clairement affichés avant la finalisation de chaque transaction.

Question 9

What's the smallest payment I can make?

Accepted Answer

The minimum payment in Vietnam is 10,000 VND (approximately €0.33), so you can use Lumi for small purchases like a coffee or a street-food snack.

Question 10

Is there a maximum per payment?

Accepted Answer

Yes. max per payment in 3,000,000 VND

Question 11

Is there a daily or monthly limit?

Accepted Answer

Yes. daily limit is 6,000,000 VND and monthly limit is 25,000,000 VND for payments and for top-ups daily limit is 600 EUR and monthly 3000 EUR

Question 12

My payment was declined for exceeding a limit. What can I do?

Accepted Answer

Split the amount into two payments if the merchant agrees, or wait until your daily limit resets.

Question 13

Can I raise my limits?

Accepted Answer

No. We are working on it.

Frais, taux et plafonds

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